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Our fan Sam, is a typical married man aiming to boost his future prospects. He is thirtysomething as well as married with two young children. He deals with his family members in rented accommodation with the local council assigned real estate organization. He works full-time 9-5 with the local council as a HR police officer and is likewise a part-time fully grown student studying Business Administration two evenings each week.

Sam goes to practically every home video game and around 5 away games per period, but he is not a season ticket holder. He angled manage the one-off cost as well as does not know regarding the budget strategy payment terms. He typically satisfies a pal at a regional bar prior to home games, as he believes it is as well costly to consume in the arena.

Sam has a ‘Homeowners as well as Advocates’ smart card released by the regional football club as part of a joint endeavor with the regional council. The card is a Football Club Membership Card with a shut purse, a repayment center that is only valid in the stadium as well as the club’s retail outlets (a shut handbag possessed as well as operated by or on behalf of the club can create thousands of thousands of extra pounds in additional revenue and also efficiency gains).

The ‘Residents as well as Fans’ smart card additionally allows settlement by Europay/ MasterCard/ Visa (EMV) as well as is Neighborhood Authority Smart card Requirements e-Organisation (LASSeO) & Integrated Transport Criteria Organisation (ITSO) certified. This indicates that it can be used to access to council provided services and also on regional transport. The card has actually likewise been developed and inscribed based on the arising Requirements for Smart Card Technology in Stadia.

MONDAY

Sam go to the club’s internet site and also checks the fixtures for the coming month. He makes a decision to buy two tickets for tomorrow nights cup video game, when he will certainly take a pal from job who has actually never ever been in the past. Sam simply enters his ‘Homeowners and also Supporters’ smart card number into the purchase screen. He chooses to pay for the ticket with the EMV settlement. Once the acquisition is full Sam inspect his Commitment factors equilibrium as well as it has actually raised by 200 (100 per ticket) He picks the ‘print in the house’ choice, prints both barcoded tickets and afterwards sets off for work.

The bus arrives. Sam jumps on as well as provides his ‘Homeowners as well as Fans’ card, which stores his ITSO compliant monthly bus ticket to the reader.

At work Sam uses his ‘Citizens and also Supporters’ smart card at the office building gain access to control viewers. This permits him to open the major entry door. Because the card also serves as Sam’s personnel pass it also has his image as well as gives him access to his office and other pertinent areas in the building. At lunch break Sam is active so he makes a decision to eat at the team restaurant. A lot of staff have council issued cards for Gain access to ID and to pay for food yet Sam’s can use his ‘Homeowners and also Advocates’ card in all council personnel dining establishments. Nevertheless, the e-purse utilized in council restaurants does not allow Sam to accru points, unlike the other e-purse also on the card.

At 17:00 Sam leaves the workplace and travels home on the bus once again utilizing his ‘Locals and also Advocates’ card, which shops his ITSO compliant month-to-month bus ticket.

Monday is among the two evenings a week that Sam goes to a part-time course held at the football club seminar centre.

Sam drives to the stadium and also provides his ‘Citizens and Supporters’ smart card to the auto parking barrier. This opens up as the CRM system informs it that Sam is Examining tonite so is entitled to free parking. When the nights research study mores than Sam leaves the parking lot making use of the ‘Homeowners as well as Advocates’ card to open up the departure barrier.

When Sam obtains house he checks his Commitment Factors balance again and sees that he got 50 factor for participating in college, as is part of a local ‘Self Development’ programme run by the council and also supported by regional businesses.

Variety of uses the ‘Locals as well as Advocates’ card. (10 ).

Week in the Life of a Football Supporter with a Local’s Smart Card

Component 2 of 8

TUESDAY

Sam follows his normal routine using the ‘Locals and also Fans’ smart card on the bus as well as to access his office complex. At lunch time he goes in to the library and also obtains a book relating to his Service Management program. He uses the self-service desk and also provides the ‘Citizens as well as Supporters’ smart card to register the car loan of the books, as the card additionally functions as a library card.

Sam decides to go straight to the football club from the office as well as fulfills his buddy outside the arena. Sam understands that he has actually neglected his ticket, but is not concerned as he merely goes to the club store where they read his card and verify he was provided with a legitimate ticket. They after that validate the access control system to approve the card. (In truth Sam did not require to do this as when he utilized the card to ID himself on the internet the previous day when acquiring the tickets, the card as well as the barcoded ticket were immediately included in the accessibility control system as legitimate for entry for this game. The system nevertheless would just approve the very first form i.e. card or ticket for access, once one kind had been made use of the 2nd would certainly be automatically rendered void this is for protection as well as revenue protection purposes.).

Sam’s good friend shows up and they both enter the stadium Sam with the ‘Locals and Advocates’ smart card and his buddy with his own barcoded ticket. In the arena Sam and also pal both obtain a beverage as well as something to eat. As Sam has the ‘Citizens and Fans’ smart card he goes straight to the cashless payment line which is shorter than the cash queue. To improve take-up of the brand-new ‘Homeowners and Fans’ card there is a discount rate on all products when paying with the pre pay e-purse. Sam pays utilizing the closed e-purse and he is offered quicker than his buddy that is paying with money. Sam also conserves money. Sam after that receives a text message from the football club Events Group thanking him for going into the arena early as well as supplies him a BOGOFF (Buy One Get One Completely free) offer on the brand-new line in pasties from a neighborhood bakers if he uses his shut e-purse for repayment.

Sam and also friend enjoy the initial fifty percent throughout which Sam tops up his e-purse on his ‘Homeowners and Fans” smart card by text Then at half time he makes the most of the BOGOFF offer.

After the suit close friend Sam utilizes his ‘Citizens and also Fans’ smart card for the bus journey home. In the house Sam checks his commitment account and sees a total amount of 125 brand-new points from his purchases as well as due to the fact that he got in the stadium early.

Variety of uses the ‘Locals as well as Fans’ card. (10 ).

Week in the Life of a Football Fan with a Local’s Smart Card.

Component 3 of 8.

Wednesday.

Sam follows his typical regular right into work making use of the ‘Citizens as well as Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.

When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.

After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.

At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the smart watch  restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.

Number of uses of the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.

Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.

As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.

Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.

When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.

Number of uses of the ‘Residents and Supporters’ smart card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.

After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.